SERVICE USERS CHARTER

Person Centred Care:
Champion Crescent will follow the principles of person-centred care. Person-centred care aims to see the person with Korsakoffs syndrome as an individual, rather than focusing on their illness and on abilities they may have lost. Instead of treating the person as a collection of symptoms and behaviours to be controlled, person-centred care takes

Maintaining Standards of Care:
We aim to bring out the best in the people with Korsakoffs syndrome who live here at Champion Crescent. We have our own written philosophy, based on this concept. This influences every aspect of the life at the home and makes it possible to measure how well we are living up to our standards at any time.

Respecting the Individual:
Each person with Korsakoffs syndrome living in at Champion Crescent will have his or her own individual care plan. The care plan will summarise how staff can encourage and maintain the unique strengths of the person with Korsakoffs syndrome while meeting his or her needs for support. This plan will be reviewed at least every month.

Staff at all levels receive training in how to care for people with dementia. This enables them to understand the difficulties in communication that people face and help people with Korsakoffs syndrome express their wishes and needs.

Personal dignity and privacy shall be respected at all times. Individual cultural or religious beliefs will also be taken into account. Staff will address the person with Korsakoffs syndrome in whichever way the person prefers, whether by their first name or more formally.

One member of staff (key worker) will have particular responsibility for the care of each person with Korsakoffs syndrome. This staff member will have a clear idea of that person's life history, habits and interests.

The Right to Choose:
Service users will be included in plans and decisions about their care and support and be able to make choices wherever possible. Whether it is choosing food, clothes or activities, their likes and dislikes will be fully taken into account. If the service user can do particular things for themselves, they will be fully encouraged to continue to do so.

A Meaningful Life:
Care staff will show a sensitive approach to helping service users maintain a good level of personal care and ensuring they get enough to eat and drink.

The unit will offer a wide range of carefully considered activities and service users will be encouraged to take part in these, if they so choose. The care team will create opportunities for service users to spend time together and get to know each other through a wide variety of social opportunities. Service users will also be encouraged to maintain relationships with people outside the unit.

Easing the Burden:
The environment of the home is as comfortable and homely as possible. Spaces are laid out to minimise any of the confusion or distress that people with Korsakoffs syndrome may sometimes feel. Service users will also be able to spend meaningful time outdoors.

Staying in Touch:
There will always be a member of staff for people to talk to about any worries they have concerning the service user. Staff will be supported at all times by the Unit Manager and Home Manager who will see relatives and close friends as allies in their attempt to offer the highest level of care possible.